About COA

The COA means the Central Agency for the Reception of Asylum Seekers (Centraal Orgaan opvang asielzoekers). We are responsible for the reception of asylum seekers and support them in preparing a future in the Netherlands or elsewhere. In doing so we closely collaborate with other organisations in the chain, for instance the Immigration and Naturalisation Service (IND), the Royal Netherlands Marechaussee and the Repatriation and Departure Service (DT&V). Each of these partners has its own tasks and responsibilities.

COA Act

The COA is an independent administrative body (zbo) and is the political responsibility of Mark Harbers, the state secretary for Justice and Security. The COA reports to this ministry. As independent administrative body we execute a political task. Our tasks are laid down in the Coa Act. We use our expertise to decide on the details of this assignment, within the policy frameworks.

Mission

The COA is the organisation in the immigration process that offers asylum seekers a liveable and safe reception and supports them in preparing a future in the Netherlands or elsewhere. This is done in cooperation with other partners in society. 

Vision

We are professionals in the field of reception and support of asylum seekers and fulfill a central role in the reception process in the Netherlands, where we react in a flexible manner to the nature and size of the asylum inflow and outflow.

We prepare asylum seekers to integration and (work) participation in the Netherlands in close cooperation with the relevant partners, or we contribute to repatriation with a prospect.

We offer high-quality support to asylum seekers, beyond just the reception. Starting point is the asylum seeker’s own initiative. They receive the support they need.

We are proactive, well-prepared for new developments and designed for flexibility regarding all aspects of our work. We work on a solid national and international network, aimed at the perspective of the Netherlands.

Core values

Our inhabitants: We regard the asylum seekers as independent persons, responsible for their own lives. By means of our reception and support we contribute to their well-being and future.

We, being professionals: We are proud, caring professionals who wholeheartedly but objectively focus on our job and on improvement. We hold each other to account. We propose solutions, proactively. We meet our obligations and aim to be predictable in the eyes of the outside world. That is how we build up trust.